Dursun Ozgur Cakirkaya

About Me

"Tech support is more than solving issues—it's about empowering users, optimizing systems, and continuously adapting to tomorrow's tech."

As a Technical Support Engineer with over 15 years in IT, I've carved a niche in blockchain infrastructure, DApps, and Web3 platforms. My expertise shines through in supporting a thriving community of 1,000+ developers monthly, where I excel at untangling complex challenges across blockchain SDKs, APIs, and node operations with remarkable efficiency.

My journey at Tatum has been marked by delivering expert-level support for multi-chain APIs and SDKs, where I've become a go-to resource for resolving intricate developer challenges across EVM-compatible chains. During my tenure at TON Studio, I elevated technical documentation standards, streamlined node installation and staking processes, and mastered DevOps workflows including API deployment and Linux-based cloud infrastructure management.

My impact extends beyond technical support – I've slashed ticket resolution times by 50% through innovative process optimization and proactive communication strategies. At Enigma Software Solutions, I transformed the support team's effectiveness by revolutionizing user experience and onboarding through comprehensive training and documentation. My toolkit includes mastery of Freshdesk, ClickUp, Jira, GitHub, and GCP, while I continuously expand my expertise through active learning in Python, Go, and Rust to stay at the forefront of blockchain technology evolution.